Fast Response – IT support

Some of the flexibility we can offer:

  • Variable help desk hours – Does your business start at 7, and finish at 3? No problems!
  • 24 hour services
  • Emergency after hours’ support
  • Fixed price support
  • Discounted pre-purchased hours
  • Fill in services (If your IT staff are away)
  • Other casual contracting
We’ll work with you to establish your needs and tailor a plan to suit your budget.Our Tech Support Helpdesk is ready and waiting to solve your computer problems.If your business is in a bind with your computer systems and you need an immediate response, call us now or click here for an urgent call back.If your existing IT people are letting you down with poor response times T4B is here to get your systems back on track. We are an agile IT Support Company that will fit in with your needs and blow you away with our friendly team and top notch service. We are commercially minded and have a clear understanding that you rely on your systems in order to conduct your business.We would love to assist you by ensuring your IT investment is helping your business succeed. If you feel IT costs are out of control and problems are hindering your efficiency, we need to have a chat!We cover all of Metropolitan Melbourne and the Mornington Peninsula, and our helpdesk team is waiting to help you now!

Fully managed help desk

Our fully managed helpdesk solutions will free up your internal resources, provide certainty on IT costs, and give your team the IT department they always dreamed of but have never had!Our fixed price IT Helpdesk options can be tailored to your requirements. We are always ready to help with the most basic desktop support requests right through to resolving complex server issues. We can support you as much or as little as you require, so you’ll only ever pay for services your business stands to get value from. We ensure your team knows we are an extension of your business and can be called upon to assist 24 hours a day, 7 days a week. You may come across other support providers who work hard to get you to fit in with them. We do it the other way around so it suits you!

Occasional support

We think our managed help desk solution is the bees knees, but we know it’s not for everyone. If you like the traditional model of simply paying for support by the hour, we still do plenty of that too. T4B will be your trusted IT partner, even if you prefer to just pay as you go.

Working with our help desk is quick and easy

T4B uses the latest helpdesk, remote control and system monitoring technologies. No matter the support plan you’re on, your staff can check the status of a job any time, log requests via email, web or phone. We can even report on any recurring issues so you are made aware of any pain points on your network that need attending to. We have invested in the technology to support you as efficiently as possible. Our specialised diagnostic tools can monitor your computers and your network around the clock so where possible, risks and issues are addressed before they cause a productivity problem for your business.If you prefer us to visit you face to face we can do that any time you like, but if you like the idea of instant response and quick resolution over the phone, you’ll be up and working again in no time!