Some of the flexibility we can offer:
We’ll work with you to establish your needs and tailor a plan to suit your budget. If you’re not satisfied with your existing IT people, T4B is here to get your systems back on track. We are an agile IT Support Company that will fit in with your needs, our friendly local team is here to help with over 20 year’s industry experience behind us. We are commercially minded and have a clear understanding that you rely on your systems in order for your business to succeed. If you feel IT costs are out of control and problems are hindering your efficiency, we need to have a chat!
- Fixed price support
- Emergency after hours’ support
- Discounted pre-purchased hours
Fully managed help desk
Our fully managed helpdesk solutions will free up your internal resources, provide certainty on IT costs, and give your team the IT department they always dreamed of but have never had! Our fixed price IT Helpdesk options can be tailored to your requirements. We are always ready to help with the most basic desktop support requests right through to resolving complex server issues. We can support you as much or as little as you require, so you’ll only ever pay for services your business stands to get value from. We ensure your team knows we are an extension of your business and can be called upon to assist 24 hours a day, 7 days a week. You may come across other support providers who work hard to get you to fit in with them. We do it the other way around so it suits you!
We think our managed help desk solution is the bees knees, but we know it’s not for everyone. If you like the traditional model of simply paying for support by the hour, we still do plenty of that too. T4B will be your trusted IT partner, even if you prefer to just pay as you go.
Working with our help desk is quick and easy
T4B uses the latest helpdesk, remote control and system monitoring technologies. No matter the support plan you’re on, your staff can check the status of a job any time, log requests via email, web or phone. We can even report on any recurring issues so you are made aware of any pain points on your network that need attending to. We have invested in the technology to support you as efficiently as possible. Our specialised diagnostic tools can monitor your computers and your network around the clock so where possible, risks and issues are addressed before they cause a productivity problem for your business. If you prefer us to visit you face to face we can do that any time you like, but if you like the idea of instant response and quick resolution over the phone, you’ll be up and working again in no time!